In an effort to serve you better, your booking will automatically be updated as outlined below, so you don’t have to call and spend any time waiting to be serviced. Please read carefully the important information below.
We have received the following information from Virgin Voyages,
We hope you are doing well in these trying times of uncertainty. We’ve been doing our best to answer and respond to all inquiries and calls regarding the delay of our inaugural sailings, and we apologize if you have experienced long wait times during our high call volumes.
We’re following up with you on our March 11th email to remind you of the details of our offers for all impacted sailors originally scheduled to set sail during our inaugural season. As a reminder, all sailings from March 15, 2020 - August 4, 2020 have been canceled, except for the Richard’s Birthday Bash on July 15, 2020. Richards Birthday Bash is still scheduled to sail. In order to ease any frustration or inconvenience from these changes, we are providing Sailors with two options. Please connect with your sailors who have not yet adjusted their sail dates and give us a call by April 16th so that we can assist with the offer of their choice
Double your value:
- 200% in Future Voyage Credit which can be applied to another sailing, rather than a refund. That’s double the value of the existing voyage fare.
- And because we wanted to sweeten things even more, they can also receive up to $500 in onboard credit if they book before June 30, 2020. (Your onboard credit amount will be based on the cabin you select. Suites: $500, Sea Terraces: $300, and Sea Views or Insiders: $150.
- A full refund of their voyage fare along with a Future Voyage Credit equal to 25% of the booked voyage fare to be used on a future sailing (All refunds will be applied to your original form of payment within 30 days).