In an effort to serve you better, your booking will automatically be updated as outlined below, so you don’t have to call and spend any time waiting to be serviced. Please read carefully the important information below.
We have received the following information from Celebrity Cruise line.
As you may be aware COVID-19 has made travel exceedingly complicated. As a result Celebrity has made the difficult decision to temporarily suspend operations of their vessels embarking from March 14 to April 10, 2020.
- For those guests whose cruise falls within this window of suspended operations have 2 choices.
- Option 1 is to receive a Future Cruise Voucher valued at 125% of the fare paid to Celebrity to be used for sailings departing before December 31st, 2021.
- Option 2 you may also choose a full refund.
Given the uncertain state of Coronavirus (COVID-19), we’ve just announced that Celebrity has decided to extend our global suspension as follows:
Suspension schedule as follows:
- All sailings departing from April 11 - May 11, 2020 (resuming service as of May 12th, 2020)
- Alaska Season Suspended through July 1st, 2020 (resuming service as of July 2nd, 2020)
Other suspension schedule:
- All Canada departures (originating or ending) - suspended through July 1st, 2020 (resuming service as of July 2nd,2020)
- Singapore sailings suspended through May 31st, 2020 (resuming service as of June 1st, 2020
Please reference the information below for details:
- For those guests whose cruise falls within this window of suspended operations Celebrity is giving 2 choices.
- Option 1 is to receive a Future Cruise Voucher valued at 125% of the fare paid to Celebrity to be used for sailings departing before December 31st, 2021.
- Option 2 you may choose a full refund.
If you are taking the future cruise credit you don't need to take any action. If you would like to request a refund please complete the Celebrity Refund Request Form. Again there is no need to call to confirm your cancellation. We will be processing your cancellation automatically.
In addition:
Guests can now elect to opt-in to convert the value of their Cruise Planner (Celebrity's entertainment, shore excursions and dining planning platform) purchases into a 125% onboard credit to be used on their future sailing. The deadline to opt-in for this elevated offer is end-of-day April 8th, 2020; otherwise, guests’ Cruise Planner purchases will be automatically refunded to the original form of payment. It will take approximately 7-10 business days to process the refunds.
- To opt in for the onboard credit for cruise planner purchases complete this form.
- Air & Hotel Accommodations:
- Refundable through Royal Caribbean: Nothing Needed – We have it covered!
- Non-Refundable Air through Royal Caribbean OR Air/Hotel confirmed on own: Please reach out directly to the individual airline or hotel supplier to discuss your options.